OUR PRIVACY POLICY

At Charlotte Of London Limited, we're committed to protecting and respecting your privacy.


About us

Charlotte of London Limited is the registered trading name incorporated 23rd July 2008. Company registration number 06653628.


Charlotte Of London Limited operates as a beauty salon offering treatments, products and beauty advice also registered via Croydon council under licence.


What information may we ask you for?

We will ask you for full name, address, date of birth, contact telephone number and email address.


When will we ask you for your details?

We obtain information about you when you use our website, for example, when you contact us about products and services, or if you register to receive emails or text information.


Will the data be shared with any third parties?

We do not share any of your information with any third parties whatsoever.


How will we use your information?

We need to be able to provide redress to you in the event of any dispute. We will also require to contact you in the event of an appointment no longer being available or to confirm an appointment booked. From time to time we may wish to inform you of our latest offers and promotions which we will do by post, email or SMS.


How long will the data be stored for?

Information will be stored for the period that you remain a client and up to 6 years after as per our legal obligations.


Do I have to give you my details?

You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us about the products and services or offers and promotions available to you, then you can simply opt not to receive any information.

We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted. You can change your marketing preferences at any time by contacting us via email: info@charlotteoflondon.co.uk or telephone on 0208 763 0666.

How do you raise a complaint?

You can contact us by phone 0208 763 0666 send an email to info@charlotteoflondon.co.uk

or a text where we will try to answer all complaints and queries